LIDEL – Edições Técnicas, Lda., registered office at Rua
D. Estefânia, no. 183, r/c dto., Lisbon, VAT ID 500 165 491; FCA – Editora de Informática,
Lda., registered office at Av. Praia da Vitória, no. 14A, in Lisbon, VAT ID 502 678 739; and
LIVRIMPOR – Livros Técnicos, Lda., registered office at Rua D. Estefânia, no.
183, r/c dto, in Lisbon, VAT
ID 502 680 075, are the owners of the websites www.lidel.pt, www.fca.pt
and www.pactor.pt, hereinafter 'LIDEL Group websites'.
The terms are agreed between LIDEL – Edições
Técnicas, Lda., registered
office at Rua D. Estefânia, no. 183 r/c dto., VAT ID 500 165 491, and
the users/clients of the LIDEL Group websites.
LIDEL is the exclusive
distributor of FCA/Pactor.
2.1 To complete a purchase, the user must have registered at one of the LIDEL Group
websites, and fill in the mandatory information in the form shown. The information provided must be current and
valid. You will receive an email confirming your registration.
2.2 The information is strictly personal and all information collected from the user will
not be disclosed nor
sold to any third
2.3 If the user wants to change their information, or in case
of a forgotten password,
such changes can be
done under 'My
3.2 All purchases are subject to availability in stock. In case of non-availability, the
user will be notified
by email within 48 hours. It
may take longer in case of non-working days.
3.3 When it is not possible to fulfil the order fully or in part after the
user has already completed payment, the value of the undelivered products will
be refunded within 15 days. The customer
can choose to receive the amount through a shopping voucher to be used on one
of our websites, or by bank transfer to his IBAN account.
3.4 Orders are valid for a period of 15 days, except when placed as part of a limited-time
promotional campaign. If no payment for an order is received within the above-mentioned
period of time, the order shall be cancelled.
3.5 All orders are supplied with an invoice stating the total purchase amount in Euros.
The invoicing details are the
user's sole responsibility, and are not subject to changes after the
4. Promotions, Discounts, Campaigns and Vouchers
4.1 Promotion discounts: promotional pricing offers at a lower price or more advantageous
conditions than the regular
ones, using percentile discounts on the retail price, aimed to boost the
sales of certain products or the launch of a new product, as well as to drive
4.2 The applicable price reduction conditions are provided on different pages, such as product records, store frontpages and search results.
4.3 Unless specified otherwise, all promotions are available for a limited time specified on the website footer, and are not offered at the same time as sales campaigns.
4.4 Other campaigns: beside discounts, the LIDEL Group may offer other campaigns on its
websites with several types of benefits for the customer – free shipping, reduced shipping charges, voucher offers, among others, duly stated in the shopping cart or the website banners.
4.5 Percentage vouchers: represent a percentage
discount that will be applied to the total amount. This discount cannot be combined with
any other discount, so if
there is a promotion, the website will choose the most advantageous option for the customer.
4.6 Discounts are applied to product prices and shipping costs without VAT.
4.7 Fixed-value vouchers: represent a sum of money that will be deducted from the total amount. Vouchers can be provided to costumers in case of refunding, sweepstakes or other LIDEL Group initiatives. Vouchers are non-refundable and cannot be converted to cash. If the purchase amount is less than the value of the voucher, there will be no refund of the difference.
4.8 Vouchers can be single-use or multiple-use and are valid for a limited period, according to information provided by the LIDEL Group.
4.9 The customer can only use one voucher per order.
4.10 Users should complete their order with the promotion visible in
the shopping cart to assure that they will profit from all benefits.
4.11 If the user has selected ATM or bank transfer as the payment method, the LIDEL
Group shall endeavour to honour
the discounts, provided
the payment is completed within 7 days at the most, as of the date of the
order. After this period, the order will be cancelled.
5. Prices and Payment
5.1 The prices shown are expressed in Euros and include VAT as applicable in Portugal
at the date of the order, excluding shipping charges, which will be added before finalizing
the purchase after selecting the shipping method.
5.2 Prices can change without prior notice. The amount to be paid by the
user will always be the price stated when ordering, added by the shipping charges.
5.3 To finalize your purchase, you should always pay for
the products via credit
card, ATM or bank transfer.
5.4 Computer records shall be sufficient evidence of communications,
orders and payments performed
between the parts.
5.5 If the customer selects
bank transfer as the payment method, the order will only be processed after
receipt of the due
proof sent to our email
firstname.lastname@example.org (national orders) or email@example.com (international
5.6 The present terms shall apply during the period during which the online
service is active at
LIDEL. 6. Deliveries
6.1 Products will not be delivered to post
6.2 LIDEL shall endeavour to deliver the product as soon as possible according to the timeframes
on the Frequently Asked Questions page.
6.3 Orders are delivered through a carrier company, according to the information on the
Frequently Asked Questions page.7. Returns
7.1 The customer has up to 14 days after receipt of the order to exchange/return the
product, except during promotion campaigns, where only exchanges are allowed. We do not accept eBook returns.7.2 The products for exchange/return must be in mint condition exactly as they were
delivered, including their
original packaging and two
copies of the
7.3 To make an exchange/return, the costumer must contact LIDEL via email at firstname.lastname@example.org (national orders) or email@example.com (international orders), stating the reason for exchange/return.
7.4 Shipping charges regarding exchanges/returns are paid by the costumer.
7.5 There will be no refunds for products lost during the return process.
7.6 In case of a return, the customer will be refunded within 15 days at
the most, as of the date
of receipt of the returned product(s). The customer can choose to receive the amount through
a shopping voucher to be used on one of our websites, or by bank transfer to his IBAN account.
8. Intellectual Property8.1 All items of the LIDEL Group websites are protected by copyright and
are owned by the companies of the Group. Usage of any item, be it graphics, text or sound, without the consent of
the LIDEL Group companies shall
be liable to criminal
8.2 Any additional materials and errata available for
download from the
LIDEL Group websites are part of the books/eBooks, and can only be downloaded
the respective publications. By downloading, the user accepts not to disclose or share the contents of the materials with
third parties.9. Responsibility and Disclaimers
9.1 The user accepts to use the LIDEL Group websites solely to look up information or orders
that are legitimate and shall not place orders of a speculative, false or
9.2 The user guarantees that the personal information provided is real and exact, and shall endeavour to keep this
data updated via the 'My Account' page.
9.3 Any partial or total fraudulent entering or extraction of
information from the database shall be liable to criminal proceedings.
9.4 The user declares that he/she is 18 years old or older and has legal capacity to enter into contacts.
9.5 LIDEL's responsibility regarding any product purchased via the LIDEL Group websites is exclusively limited to the respective price of purchase.10. Alternative Dispute Resolution
For resolving disputes, the customer may use one of the
Dispute Resolution Agencies:CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de ConsumoFaculdade de Direito da Universidade Nova de Lisboa - Campus de Campolidewww.arbitragemdeconsumo.orgCIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do AlgarveEdifício Ninho de Empresas - Estrada da Penha8005-131 Farowww.consumidoronline.ptCentro de Arbitragem de Conflitos de Consumo do Distrito de CoimbraAv. Fernão Magalhães, n.º 240, 1º3000-172 Coimbrawww.centrodearbitragemdecoimbra.comCentro de arbitragem de Conflitos de Consumo de LisboaRua dos Douradores, 116, 2º1100-207 Lisboawww.centroarbitragemlisboa.ptContratos celebrados na Região Autónoma da MadeiraRua da Figueira Preta, n.º 10, 3.º andar9050-014 Funchalcentroarbitragem.firstname.lastname@example.org
Centro de Informação de Consumo e Arbitragem do PortoRua Damião de Góis, 31 – Loja 64050-225 Portowww.cicap.pt
Centro de Arbitragem de Conflitos de Consumo do Vale do AveRua Capitão Alfredo Guimarães, n.º 14800-019 Guimarãeswww.triave.pt
Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)4700 - 030 BragaVIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Rosa)4900 - 394 Viana do Castelowww.ciab.pt